Terms of service

Welcome to Tindahan (“we,” “our,” “us”).
By accessing or using our website www.tindahan.co.uk (“Site”), you agree to be bound by these Terms of Service.
Please read them carefully before placing any orders.

1. About Us

Tindahan is an online Filipino grocery store based in the United Kingdom, offering a wide range of Filipino food products, groceries, and related items for delivery across the UK.

Business Name: Tindahan
Website: www.tindahan.co.uk
Email: info@tindahan.co.uk
Phone: 07949415819

2. Use of Our Website

By using this website, you confirm that you are:

  • At least 18 years old, or accessing under the supervision of a parent or guardian

  • Providing accurate and complete information when creating an account or placing an order

  • Using the website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe you have violated these terms or engaged in fraudulent or abusive behaviour.

3. Products and Availability

We make every effort to ensure that product descriptions, images, and prices are accurate.
However, from time to time, errors may occur. If an error is discovered:

  • We’ll contact you before processing your order.

  • We reserve the right to correct any errors and cancel orders affected by incorrect pricing or availability.

All products are subject to availability and may be substituted or discontinued without notice.

4. Prices and Payment

All prices are listed in GBP (£) and include applicable UK taxes unless stated otherwise.
Payment must be made at the time of order through our secure checkout system.

Accepted payment methods include:

  • Debit or credit cards

  • Apple Pay / Google Pay (if available)

  • Other online payment services displayed at checkout

We do not store or process your payment card details directly; all transactions are handled through secure third-party payment providers.

5. Orders and Delivery

Once your order is placed, you will receive an order confirmation email.
A second notification will be sent once your items are shipped or ready for collection.

Delivery times vary based on location and availability.
Tindahan is not liable for delays caused by courier services or events beyond our control (e.g. weather, strikes, transport disruptions).

6. Returns and Refunds

Please review our Return & Refund Policy for full details.
In summary:

  • Perishable items cannot be returned unless damaged, defective, or incorrect.

  • Refunds are processed within 5–10 business days after approval.

7. Cancellations

Orders may be cancelled before dispatch by contacting us at info@tindahan.co.uk.
Once your order has been shipped, cancellation may not be possible due to the perishable nature of our products.

8. Limitation of Liability

To the maximum extent permitted by law, Tindahan shall not be liable for any:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or goodwill arising from your use of the site or products

Our total liability for any claim shall not exceed the total amount you paid for the product in question.

9. Privacy and Data Protection

Your privacy matters to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

10. Intellectual Property

All content on tindahan.co.uk — including text, images, logos, product listings, and designs — is the property of Tindahan and protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content from our site without written permission.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

12. Changes to These Terms

We may update or modify these Terms of Service at any time without prior notice.
Changes take effect immediately upon posting to this page.
Please check this page regularly for updates.

13. Contact Us

If you have any questions about these Terms, please contact us:
📧 info@tindahan.co.uk
🌐 www.tindahan.co.uk
📞 07949415819